View Legal Menu

Saxo Group Vulnerability Disclosure Policy

We take the security of our systems and services seriously, and we value the global security community. Responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our customers, partners and employees.

Guidelines

If you follow these guidelines when reporting an issue to us, we commit to:

  • Not pursue or support any legal action related to your research
  • Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission)
  • Recognize your contribution, if you are the first to report the issue and we make a code or configuration change based on the issue

We require that all researchers:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security analysis
  • Perform analysis only within the scope set out below
  • Use exploits only to the extent necessary to confirm the presence of a vulnerability and once established, do not abuse the vulnerability further
  • Do not exfiltrate data, establish command line access and/or persistence, or pivot to other systems
  • Use the defined communication channels (as identified below) to report vulnerability information to us
  • Keep information about any suspected or confirmed security issues you’ve discovered confidential between yourself and Saxo Bank until we’ve had 90 days to resolve the issue

Scope

  • www.home.saxo
  • Simulation SaxoInvestor
  • Simulation SaxoTraderPRO
  • Simulation SaxoTraderGO
  • Simulation SaxoOpenAPI, directly or through www.developer.saxo

Out of Scope

Any services hosted by 3rd party providers and services are excluded from scope. These services include:

  • News feeds
  • Price feeds

In the interest of the safety of our users, staff, the Internet at large, and you as a security researcher, the following test types are excluded from scope:

  • Findings from physical testing such as office access (e.g. open doors, tailgating)
  • Findings derived primarily from social engineering (e.g. phishing, vishing)
  • Findings from applications or systems not listed in the ‘Scope’ section
  • UI and UX bugs and spelling mistakes
  • Network level Denial of Service (DoS/DDoS) vulnerabilities
  • Missing cookie flags and security headers
  • Form spamming

Information we do not want to receive:

  • Personally identifiable information (PII)
  • Financial data (such as credit card or bank account numbers)
  • Results from automated scanning tools

Reporting security vulnerabilities

If you believe you’ve found a security issue in one of our products or platforms please send it to us by emailing security@saxobank.com. Please include the following details with your report:

  • Description of the location and potential impact of the identified issue(s);
  • A detailed description of the steps required to reproduce your findings (POC scripts, screenshots, and compressed screen captures are all helpful to us); and
  • Your name/handle and a link for recognition in our Hall of Fame.

If you wish to encrypt the information, you can use our PGP key. See our security.txt for further details.

Coordinated disclosure

We aim to patch vulnerabilities within 90 days or less. However, public disclosure of such vulnerabilities before the issue has been corrected will increase risk rather than reduce it, and in order to protect our clients, we request that you do not post or share any information about a potential vulnerability in public until we have investigated, responded to and patched the reported vulnerability and informed our clients (where applicable).

Where applicable, we will coordinate notification of a validated vulnerability with you and would prefer that our respective disclosures be posted simultaneously.

Saxo Markets
88 Market Street
CapitaSpring #31-01
Singapore 048948

Contact Saxo

Select region

Singapore
Singapore

Saxo Capital Markets Pte Ltd ('Saxo Markets') is a company authorised and regulated by the Monetary Authority of Singapore (MAS) [Co. Reg. No.: 200601141M ] and is a wholly owned subsidiary of Saxo Bank A/S, headquartered in Denmark. Please refer to our General Business Terms & Risk Warning to consider whether acquiring or continuing to hold financial products is suitable for you, prior to opening an account and investing in a financial product.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products such as Margin FX products may result in your losses exceeding your initial deposits. Saxo Markets does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo Markets does not take into account an individual’s needs, objectives or financial situation.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit www.home.saxo/en-sg/about-us/awards.

The information or the products and services referred to on this website may be accessed worldwide, however is only intended for distribution to and use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. Products and Services offered on this website are not intended for residents of the United States, Malaysia and Japan. Please click here to view our full disclaimer.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

Apple and the Apple logo are trademarks of Apple Inc, registered in the US and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.